This Privacy Policy explains how AISHO collects, uses, stores, shares and protects personal information when you visit https://byaisho.com, create or use a customer account, place an order, contact us or otherwise interact with our services.
Where consent is required for a particular activity, such as optional marketing communications or certain non-essential cookies, AISHO will request that consent separately.
Nothing in this Privacy Policy limits any mandatory rights available under applicable data-protection or consumer-protection laws.
1. Data Controller and Company Information
The data controller responsible for the processing described in this Privacy Policy is:
Legal company name: AISHO arabique LLC
Legal form: Limited Liability Company (LLC)
Formation / registration number: 2542946
Licensing authority: Sharjah Media City (Shams) Free Zone Authority
Jurisdiction: Sharjah, United Arab Emirates
Brand name: AISHO
Website: https://byaisho.com
Privacy and customer-support contact:
Email: orders@byaisho.com
Phone / WhatsApp: +971 52 907 4047
Brand name: AISHO
Website: https://byaisho.com
Privacy and customer-support contact:
Email: orders@byaisho.com
Phone / WhatsApp: +971 52 907 4047
2. Scope of This Privacy Policy
This Privacy Policy applies to personal information processed through:
• The AISHO website
• Product and checkout forms
• Customer accounts
• Orders and payment-status records
• Transactional emails
• Customer-support communications
• Delivery and return processes
• Operational notifications used to fulfil orders
It does not govern the independent privacy practices of third-party websites or services that operate under their own privacy notices.
3. Personal Information We Collect
Depending on how you interact with AISHO, we may collect the following categories of information.
Identity and contact information:
• Full name
• Email address
• Telephone number
• Customer-account identifier
• Username or account-related details where account functionality is enabled
Order and delivery information:
• Country
• City or emirate
• Delivery address
• Recipient information
• Products, sizes, colours and quantities ordered
• Order value and currency
• Order number
• Order status
• Delivery, return, exchange and cancellation information
• Customer instructions and support history
Payment-related information:
• Payment status
• Transaction and payment identifiers
• Payment date and amount
• Currency
• Limited billing information received from the payment provider
• Information concerning failed, cancelled or refunded payments
AISHO does not receive or store the complete payment-card number or card security code through the standard Stripe checkout process.
Website and technical information:
• IP address
• Browser and device information
• Operating system
• Date and time of visits
• Pages viewed
• Referring page or website
• Form and request identifiers
• Cookie and session information
• Website-interaction and technical diagnostic data
• Security and fraud-prevention information
Customer communications:
• Messages sent by email, website form, telephone, WhatsApp or other approved channel
• Complaints, questions and support requests
• Photographs, videos and documents submitted in connection with an order, return or defect claim
• Communication preferences and marketing-consent status
4. How We Collect Personal Information
We may collect personal information:
• Directly from you when you complete checkout, create an account, contact us or submit a request
• Automatically through the website, cookies, session technologies and technical logs
• From Stripe or another payment provider in connection with a transaction
• From couriers or logistics providers in connection with delivery
• From service providers that operate the website, forms, email and order-management systems
• From fraud-prevention, security or regulatory sources where permitted by law
5. Purposes of Processing
AISHO may process personal information to:
• Display and operate the website
• Provide the shopping cart and checkout
• Create, maintain and secure customer accounts
• Receive and verify orders
• Process and confirm payments
• Confirm delivery availability and shipping charges
• Prepare, dispatch and track orders
• Communicate about an order, delivery, return, exchange, cancellation or refund
• Respond to customer-support requests and complaints
• Detect, investigate and prevent fraud, misuse and security incidents
• Maintain stock, transaction and accounting records
• Comply with legal, tax, licensing and regulatory obligations
• Establish, exercise or defend legal claims
• Improve website performance and customer experience
• Send marketing communications where the customer has provided the required consent
• Maintain operational and business records
Depending on the purpose and applicable law, processing may be necessary to perform a contract, take steps requested before entering into a contract, comply with a legal obligation, protect legitimate business and security interests where permitted, establish or defend legal rights, or act on the basis of the customer’s consent.
6. Orders, Checkout and Customer Accounts
When you submit an order, the information entered in checkout is used to:
• Create an order record
• Confirm payment
• Check product availability
• Arrange delivery
• Send transactional communications
• Process returns, exchanges, cancellations and refunds
Where customer-account functionality is enabled, checkout or registration may create or offer a customer account.
Account-related information may include your name, email address, telephone number, account identifier and order history.
You are responsible for keeping account credentials confidential and informing AISHO if you suspect unauthorised account access.
7. Payments and Stripe
Payments are processed through Stripe or another payment provider displayed at checkout.
Stripe receives payment and transaction information directly and processes it under its own terms and privacy documentation.
AISHO may receive from Stripe:
• Confirmation that a payment succeeded, failed, was cancelled or was refunded
• Transaction, charge, checkout-session and payment identifiers
• Payment amount and currency
• Limited billing or payment-method information
• Fraud, dispute or chargeback information where applicable
Stripe, card issuers, banks and payment networks may independently process personal information for payment authorisation, fraud prevention, legal compliance and dispute handling.
8. Service Providers and Recipients of Personal Information
AISHO uses third-party services to operate the website and fulfil orders. Personal information may be disclosed only where reasonably necessary for the relevant purpose.
Current categories of service providers include:
Tilda
The website, product catalogue, forms, checkout, order records and customer-account functionality are operated through the Tilda platform.
Stripe
Stripe processes payments and provides payment-status, transaction and fraud-prevention information.
Google Sheets / Google Workspace
Information concerning paid orders may be stored in a restricted-access Google spreadsheet used for operational order management.
The information may include the customer’s name, email address, telephone number, country, city, delivery address, order details, payment status and technical order identifiers.
Telegram and TildaFormsBot
Paid-order notifications may be sent through TildaFormsBot to a restricted internal Telegram group used by authorised AISHO personnel to manage and fulfil orders.
These notifications may contain customer contact details, delivery information, order details, payment status and technical order identifiers.
Email and hosting infrastructure
AISHO uses its domain email infrastructure and hosting or mail-service providers, including services associated with orders@byaisho.com, to send and receive transactional and support communications.
Couriers and logistics providers
Delivery information may be disclosed to the selected courier or logistics provider, including the recipient’s name, telephone number, country, city, address and information reasonably required to deliver the order.
Professional and regulatory recipients
Information may be disclosed to accountants, auditors, legal advisers, insurers, banks, payment-dispute providers, law-enforcement authorities, courts, regulators or licensing authorities where reasonably necessary or required by law.
AISHO does not sell personal information to third parties.
9. Internal Access
Access to personal information is limited to authorised personnel who require it for:
• Order processing
• Payment and refund administration
• Stock and delivery coordination
• Customer support
• Accounting and compliance
• Security and fraud prevention
Authorised users are expected to handle personal information confidentially and only for approved business purposes.
10. Cookies and Similar Technologies
The website may use cookies, local storage, session technologies and similar tools.
These technologies may be used to:
• Maintain the shopping cart
• Keep a customer signed in
• Remember website or checkout settings
• Provide security and fraud prevention
• Operate forms and payment redirects
• Measure website performance
• Diagnose technical errors
• Analyse website usage where analytics are enabled
Some technologies are necessary for the website, cart, checkout, security or account functionality and cannot be disabled without affecting those services.
Where consent is required for optional analytics, advertising or similar non-essential technologies, AISHO will request consent through the applicable website mechanism before using them.
You can also control certain cookies through your browser settings. Blocking necessary cookies may prevent parts of the website from working correctly.
The exact cookie and analytics configuration may change when website services are added, removed or updated.
11. Marketing Communications
AISHO may send promotional messages by email, SMS, WhatsApp or another channel only where permitted and where the required consent has been obtained.
Marketing consent is separate from the communications required to process an order.
You may withdraw marketing consent at any time by:
• Using an unsubscribe function where available
• Replying with a request to stop
• Contacting orders@byaisho.com
Withdrawal from marketing does not prevent AISHO from sending necessary transactional, security, order, delivery, return or account communications.
12. Transactional Communications
When you place an order or use a customer account, AISHO may send communications necessary to provide the requested service, including:
• Order acknowledgements
• Payment confirmations
• Requests for missing information
• Shipping-cost confirmations
• Delivery and tracking updates
• Cancellation, return, exchange and refund communications
• Account and security notices
• Responses to customer-support requests
These messages are operational rather than promotional.
13. International Processing and Transfers
AISHO and its service providers may process or store personal information in the United Arab Emirates and in other countries where the relevant technology, payment, communication, cloud or logistics services operate.
This may include processing connected with Tilda, Stripe, Google, Telegram, email infrastructure, hosting and international courier services.
Where personal information is transferred across borders, AISHO will take reasonable steps to use service providers, contractual arrangements and other safeguards permitted by applicable law.
The privacy and legal protections in another country may differ from those available in the customer’s country.
14. Data Retention
AISHO retains personal information only for as long as reasonably necessary for the purpose for which it was collected and for any additional period required or permitted by law.
Retention periods may depend on:
• Whether an order or customer account remains active
• Customer-support, return, warranty or dispute requirements
• Accounting, tax, licensing and regulatory obligations
• Payment disputes, chargebacks and fraud investigations
• Legal limitation periods
• Security and technical requirements
Typical retention criteria include:
• Order, payment and accounting records: for the period required by applicable commercial, accounting, tax and legal obligations
• Customer-account data: while the account remains active and for a reasonable period after closure where required for orders, security or legal compliance
• Customer-support records: until the request is resolved and for a reasonable period needed for follow-up or legal protection
• Marketing records: until consent is withdrawn or the communication data is no longer required
• Technical and security logs: for a limited period appropriate to security, diagnostics and fraud prevention
Information may be securely deleted or anonymised when it is no longer required.
15. Data Security
AISHO takes reasonable technical and organisational measures intended to protect personal information against:
• Unauthorised access
• Accidental loss
• Misuse
• Unlawful disclosure
• Alteration
• Destruction
Measures may include:
• Access restrictions
• Password and account controls
• Encrypted website and payment connections
• Restricted operational groups and spreadsheets
• Security monitoring
• Staff-access limitations
• Provider and account reviews
No internet transmission or storage system can be guaranteed to be completely secure.
16. Personal-Data Incidents
If AISHO becomes aware of a personal-data incident, it will investigate the incident and take reasonable containment and remediation measures.
Where notification is required by applicable law, AISHO will notify the relevant authority and affected individuals in the required manner.
17. Your Privacy Rights
Subject to applicable law and any permitted exemptions, you may have the right to:
• Receive information about the processing of your personal information
• Request access to personal information held about you
• Request correction or completion of inaccurate information
• Request deletion of personal information
• Request restriction or suspension of processing
• Object to certain processing
• Withdraw consent where processing is based on consent
• Object to or stop direct-marketing communications
• Request transfer or a copy of personal information in an applicable structured format
• Request review of certain automated processing where applicable
• Submit a complaint to the competent data-protection authority
• Exercise another right provided by applicable law
A request may be limited or refused where retention or processing is required for legal compliance, payment records, fraud prevention, legal claims or another lawful reason.
18. How to Submit a Privacy Request
To submit a privacy request, contact:
Email: orders@byaisho.com
Phone / WhatsApp: +971 52 907 4047
Please state that your message concerns a privacy request and provide:
• Your name
• The email or telephone number associated with the order or account
• The nature of the request
• The relevant order number, where applicable
AISHO may request information reasonably necessary to verify your identity and protect personal information from unauthorised disclosure.
AISHO will respond within the period required by applicable law or inform you if additional time or information is reasonably required.
19. Children’s Personal Information
The website and products are not directed specifically at children.
A person placing an order must have the legal capacity to enter into the transaction or act with the involvement and authorisation of a parent or legal guardian where required.
AISHO does not knowingly seek to collect children’s personal information for marketing purposes without the required authorisation or consent.
If you believe that personal information concerning a child has been submitted improperly, contact orders@byaisho.com.
20. Third-Party Links and Services
The website may contain links to third-party websites, social-media platforms, payment pages or other external services.
AISHO does not control the independent privacy practices of those third parties.
You should review the privacy notice of the relevant third party before providing personal information directly to it.
21. Changes to This Privacy Policy
AISHO may update this Privacy Policy to reflect changes in:
• Website functionality
• Service providers
• Payment or delivery processes
• Customer-account functionality
• Cookies or analytics
• Business operations
• Applicable law
The revised policy will be published on this page with an updated “Last updated” date.
Material changes may also be communicated through the website, email or another appropriate channel where reasonably required.
22. Contact and Complaints
For questions, requests or complaints concerning personal information, contact:
Legal company name: AISHO arabique LLC
Licensing authority: Sharjah Media City (Shams) Free Zone Authority
Jurisdiction: Sharjah, United Arab Emirates
Email: orders@byaisho.com
Phone / WhatsApp: +971 52 907 4047
Website: https://byaisho.com
If a concern cannot be resolved directly, you may submit a complaint to the competent data-protection authority or use another remedy available under applicable law.