Return & Refund Policy
Last updated: 03.07.2026
This Return & Refund Policy explains the conditions for returning products purchased from AISHO through https://byaisho.com.
1. Return Period
You may request a return within 7 calendar days from the date you receive your order.
Return requests submitted after this period may not be accepted.
2. Return Conditions
To be eligible for return, the product must be:
3. Non-Returnable Items
Accessories are not eligible for return or exchange due to hygiene and product preservation reasons.
4. Sale and Discounted Items
Sale or discounted items may be returned or exchanged under the same conditions as regular-priced items, provided that they meet the return requirements.
5. Exchanges
Exchanges are possible if the requested size, model or product is available in stock.
If the requested item is not available, we may offer an alternative option or process a refund, subject to approval.
6. Return Shipping Costs
Return shipping costs are paid by the customer, except in cases where:
7. Damaged, Defective or Incorrect Items
If you receive a damaged, defective or incorrect item, please contact us within 48 hours of receiving your order.
Please provide:
8. Refund Process
Once we receive and inspect the returned product, we will notify you whether the return has been approved.
If approved, the refund will be processed to the original payment method within 5–10 business days.
Please note that the final time for the refund to appear in your account may depend on Stripe, your bank or payment provider.
9. How to Request a Return
To request a return, please contact us:
Email: aisho.docs@gmail.com
Phone / WhatsApp: +971 52 907 4047
Support hours: 9:00–16:00, UAE time
Please include your order details and the reason for return.
1. Return Period
You may request a return within 7 calendar days from the date you receive your order.
Return requests submitted after this period may not be accepted.
2. Return Conditions
To be eligible for return, the product must be:
- Unused
- Not worn, washed or damaged
- In its original condition
- With all original tags and labels attached
- In its original packaging
3. Non-Returnable Items
Accessories are not eligible for return or exchange due to hygiene and product preservation reasons.
4. Sale and Discounted Items
Sale or discounted items may be returned or exchanged under the same conditions as regular-priced items, provided that they meet the return requirements.
5. Exchanges
Exchanges are possible if the requested size, model or product is available in stock.
If the requested item is not available, we may offer an alternative option or process a refund, subject to approval.
6. Return Shipping Costs
Return shipping costs are paid by the customer, except in cases where:
- The product has a confirmed manufacturing defect
- The wrong item was sent
- The order was incorrectly fulfilled by AISHO
7. Damaged, Defective or Incorrect Items
If you receive a damaged, defective or incorrect item, please contact us within 48 hours of receiving your order.
Please provide:
- Order number
- Description of the issue
- Photo or video evidence
- Your contact details
8. Refund Process
Once we receive and inspect the returned product, we will notify you whether the return has been approved.
If approved, the refund will be processed to the original payment method within 5–10 business days.
Please note that the final time for the refund to appear in your account may depend on Stripe, your bank or payment provider.
9. How to Request a Return
To request a return, please contact us:
Email: aisho.docs@gmail.com
Phone / WhatsApp: +971 52 907 4047
Support hours: 9:00–16:00, UAE time
Please include your order details and the reason for return.